If you have a water emergency, these are the types of problems you may encounter:
– rapid increases in the TDS or conductivity of the water supply based on readings from a meter
– occurrence of increased severity of sediment in local surface water [streams, ponds]
– changes in appearance of drinking water from a well or spring such as sediment, foaming, bubbling or spurting faucets
– changes in drinking water taste including salty or metallic taste
– changes in water odor such as a rotten egg odor, fuel or oily smell
– reduction of loss of water quantity
The first phone call to make is to DEP
Susquehanna & Wyoming Counties: 570-826-2511 24/7/365
Bradford, Sullivan & Tioga Counties: 570-327-3636 24/7/365
Or, you may call the statewide emergency number: 1-800-541-2050
Advise the DEP contact you want to report a possible gas drilling water impact. Once you are connected with the appropriate individual, be prepared to explain to them your water issue. The more information you can provide the better. DEP is required to respond to your complaint within ten days.
The second phone call to make is to the well operator
You may ask DEP to contact the operator on your behalf. Chances are, DEP may know the exact person to contact directly. If you don’t know the Operator’s number, ask DEP to make that call for you, or refer to the well operator’s website or your local phone book. It is not unusual that both DEP and the Operator will want to draw samples from your private water supply.